Help Center

Support & Help Center

Find answers to common questions and learn how to get the most out of Flippy. Can't find what you need? We're here to help.

Most questions answered in under 2 minutes

Quick Help

Getting Started

New to Flippy? Learn the basics and start learning today.

Account & Billing

Manage your account, subscription, and payment details.

Flashcards & Learning

Master spaced repetition, streaks, and study sessions.

Uploads & Documents

Learn how to upload files and generate flashcards with AI.

Frequently Asked Questions

Browse our most common questions and answers. Click on any question to reveal the answer.

Troubleshooting

Quick fixes for common issues. Try these steps before reaching out to support.

Can't sign in
  • 1Verify you're using the correct email address
  • 2Try resetting your password
  • 3Clear browser cache or reinstall the app
  • 4Check if you signed up with a social provider (Google, Apple)
Cards not syncing
  • 1Check your internet connection
  • 2Pull down to refresh on mobile
  • 3Sign out and sign back in
  • 4Make sure you're using the same account on all devices
Upload stuck processing
  • 1Wait up to 10 minutes for large files
  • 2Ensure your PDF has selectable text
  • 3Try a smaller file to test
  • 4Refresh the page and try again

Resources

Additional information and legal documents.

Still need help?

Can't find what you're looking for? Our support team is here to help with billing issues, account problems, bug reports, feature requests, or any other questions.

Email support@flippy.ca

We typically respond within 24-48 hours on business days.

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