Question 1

What is Flippy and how does it work?

Accepted Answer

Flippy is an adaptive learning platform that uses flashcards and spaced repetition to help you master any subject. You can browse pre-made topics, upload your own documents to generate AI-powered flashcards, and track your progress over time. The app learns from your performance and adjusts the difficulty to keep you in the optimal learning zone.

Question 2

How do I get started with Flippy?

Accepted Answer

Getting started is easy! Download the iOS app from the App Store or visit our website to create an account. Once signed in, you can browse available topics, add them to your library, and start studying immediately. We recommend starting with a few topics you're interested in and aiming for 10-15 minutes of practice per day.

Question 3

What's the difference between Free and Premium?

Accepted Answer

The Free plan includes 5 pre-loaded topics, up to 100 flashcards, basic progress tracking, and a daily limit of 50 cards per day. Premium unlocks unlimited topics and flashcards, advanced analytics, AI-powered card generation from your documents, an ad-free experience, priority support, and early access to new features. Premium is $4.99/month or $39.99/year (saving 33%).

Question 4

How does spaced repetition work?

Accepted Answer

Spaced repetition is a scientifically-proven learning technique that shows you cards at optimal intervals. When you rate a card as easy, you won't see it for a while. Cards you find difficult appear more frequently until you've mastered them. This approach maximizes retention while minimizing study time.

Question 5

What are streaks and why do they matter?

Accepted Answer

Streaks track your consecutive days of studying. Maintaining a streak helps build a consistent learning habit, which is one of the most important factors in long-term retention. You'll earn achievements for streak milestones, and the app will send friendly reminders to help you keep your streak going.

Question 6

How do I upload documents and generate flashcards?

Accepted Answer

Premium users can upload PDF documents, and our AI will automatically generate flashcards from the content. Simply go to the Upload section, select your file, and wait for processing. The AI extracts key concepts, definitions, and facts to create study-ready cards. You can review and edit the generated cards before adding them to your library.

Question 7

What file types are supported for uploads?

Accepted Answer

Currently, we support PDF documents for AI-powered flashcard generation. We're working on adding support for additional formats like Word documents, plain text files, and images with text. Make sure your PDFs contain selectable text (not just scanned images) for the best results.

Question 8

Does my progress sync between devices?

Accepted Answer

Yes! Your learning progress, flashcards, and achievements sync automatically across all your devices when you're signed in. Study on your iPhone during your commute and pick up right where you left off on the web at home.

Question 9

I can't sign in to my account. What should I do?

Accepted Answer

First, make sure you're using the correct email address. Try resetting your password using the 'Forgot Password' link on the sign-in page. If you signed up with a social provider (Google, Apple), make sure you're using the same method. Clear your browser cache or reinstall the app if issues persist. Still stuck? Contact us at support@flippy.ca.

Question 10

My upload is stuck processing. What should I do?

Accepted Answer

Document processing usually takes 1-3 minutes depending on file size and complexity. If your upload has been processing for more than 10 minutes, try refreshing the page or app. If the issue persists, check that your PDF contains selectable text and isn't corrupted. You can also try uploading a smaller file first to test. Contact support if the problem continues.

Question 11

How do I delete my account?

Accepted Answer

To delete your account and all associated data, please email us at support@flippy.ca with your account email address and a request for deletion. We'll process your request within 30 days. Note that this action is irreversible and will permanently remove all your learning progress, flashcards, and achievements.

Question 12

How is my data protected?

Accepted Answer

We take your privacy seriously. Your data is encrypted in transit and at rest, and we use secure authentication through industry-leading providers. We never sell your personal information. Uploaded documents are processed securely and only used to generate your flashcards. For full details, please review our Privacy Policy.

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