Question 1

What is Flippy and how does it work?

Accepted Answer

Flippy is an adaptive learning platform that uses flashcards and spaced repetition to help you master any subject. You can browse pre-made topics, upload your own documents to generate AI-powered flashcards, and track your progress over time. The app learns from your performance and adjusts the difficulty to keep you in the optimal learning zone.

Question 2

How do I get started with Flippy?

Accepted Answer

Getting started is easy! Download the iOS app from the App Store or visit our website to create an account. Once signed in, you can browse available topics, add them to your library, and start studying immediately. We recommend starting with a few topics you're interested in and aiming for 10-15 minutes of practice per day.

Question 3

What's the difference between Free and Premium?

Accepted Answer

The Free plan includes 3 uploads per month, 100 flashcards per month, basic progress tracking, access to 5 public topics, spaced repetition algorithm, leaderboard participation, and achievements. Premium is currently $7.99/month or $67.99/year with our launch discount, and unlocks 50 uploads per month (PDF, DOCX, audio, video, YouTube), 2,000 flashcards per month, AI Study Assistant for real-time help, advanced analytics, SRS customization, challenges & competitions, streak freeze, ad-free experience, and priority support.

Question 4

How does spaced repetition work?

Accepted Answer

Spaced repetition is a scientifically-proven learning technique that shows you cards at optimal intervals. When you rate a card as easy, you won't see it for a while. Cards you find difficult appear more frequently until you've mastered them. This approach maximizes retention while minimizing study time.

Question 5

What are streaks and why do they matter?

Accepted Answer

Streaks track your consecutive days of studying. Maintaining a streak helps build a consistent learning habit, which is one of the most important factors in long-term retention. You'll earn achievements for streak milestones, and the app will send friendly reminders to help you keep your streak going.

Question 6

How do I upload documents and generate flashcards?

Accepted Answer

Premium users can upload various file formats including PDFs, Word documents (DOCX), text files, audio files, videos, or paste YouTube URLs. Our AI automatically processes the content and generates flashcards. Simply go to the Upload section, select your file or paste a YouTube link, and wait for processing. The AI extracts key concepts, definitions, and facts to create study-ready cards. You can review and edit the generated cards before adding them to your library.

Question 7

What file types are supported for uploads?

Accepted Answer

We support a wide variety of formats: Documents (PDF, DOCX, TXT, MD), Audio (MP3, WAV, M4A, OGG, FLAC), Video (MP4, WebM, MOV), and YouTube URLs. For documents, make sure they contain selectable text (not just scanned images) for the best results. Audio and video files are transcribed automatically, and YouTube videos are processed using their transcripts.

Question 8

Does my progress sync between devices?

Accepted Answer

Yes! Your learning progress, flashcards, and achievements sync automatically across all your devices when you're signed in. Study on your iPhone during your commute and pick up right where you left off on the web at home.

Question 9

I can't sign in to my account. What should I do?

Accepted Answer

First, make sure you're using the correct email address. Try resetting your password using the 'Forgot Password' link on the sign-in page. If you signed up with a social provider (Google, Apple), make sure you're using the same method. Clear your browser cache or reinstall the app if issues persist. Still stuck? Contact us at support@flippy.ca.

Question 10

My upload is stuck processing. What should I do?

Accepted Answer

Document processing usually takes 1-3 minutes depending on file size and complexity. If your upload has been processing for more than 10 minutes, try refreshing the page or app. If the issue persists, check that your PDF contains selectable text and isn't corrupted. You can also try uploading a smaller file first to test. Contact support if the problem continues.

Question 11

How do I delete my account?

Accepted Answer

To delete your account and all associated data, please email us at support@flippy.ca with your account email address and a request for deletion. We'll process your request within 30 days. Note that this action is irreversible and will permanently remove all your learning progress, flashcards, and achievements.

Question 12

How is my data protected?

Accepted Answer

We take your privacy seriously. Your data is encrypted in transit and at rest, and we use secure authentication through industry-leading providers. We never sell your personal information. Uploaded documents are processed securely and only used to generate your flashcards. For full details, please review our Privacy Policy.

Question 13

What is the AI Study Assistant and how do I use it?

Accepted Answer

The AI Study Assistant is a chat feature available to Premium users that provides real-time help while you study. You can ask questions about your topics, get explanations for difficult concepts, and receive contextual answers based on your flashcard content. Access it from the chat icon while studying any topic. The AI uses your topic content to provide relevant, personalized answers.

Question 14

How do leaderboards and XP work?

Accepted Answer

You earn XP (experience points) by studying flashcards, maintaining streaks, completing challenges, and achieving milestones. Your XP determines your rank on the leaderboards, progressing through tiers: Bronze, Silver, Gold, Platinum, and Diamond. Leaderboards reset periodically, giving everyone a fresh chance to compete. You can see your ranking globally or filter by friends.

Question 15

How do I challenge my friends?

Accepted Answer

Premium users can send challenges to friends for head-to-head competitions. Go to the Challenges section, select a topic, and invite a friend by username or share link. Both players answer the same flashcards within a time limit, and the one with the highest score wins. Challenges are a great way to make studying more engaging and competitive.

Question 16

How do I organize my topics into classes?

Accepted Answer

Classes help you group related topics together. For example, you might create a 'Biology 101' class containing topics like Cell Structure, Genetics, and Evolution. To create a class, go to your Topics page, tap 'Create Class', give it a name, and add topics to it. You can study all topics in a class together or individually.

Question 17

Can I create flashcards from YouTube videos?

Accepted Answer

Yes! Premium users can paste a YouTube URL and our AI will extract the video's transcript, analyze the content, and generate flashcards automatically. This works best with educational videos that have clear speech and accurate captions. Simply go to Upload, select the YouTube option, paste the video URL, and let the AI do the rest.

Question 18

What is streak freeze and how does it work?

Accepted Answer

Streak freeze is a Premium feature that protects your study streak when you miss a day. If you have a streak freeze active and don't study for a day, your streak won't reset. You can earn or purchase streak freezes, and they're automatically used when needed. Check your profile to see how many streak freezes you have available.

Question 19

How can I suggest new features?

Accepted Answer

We love hearing from our users! You can submit feature suggestions and vote on ideas from other users in the Feedback section of the app. Go to your Profile, tap 'Feedback', and submit your idea or browse existing suggestions. Popular ideas get prioritized for development. You can also email us directly at support@flippy.ca.

Support & Help Center

Quick Help

Frequently Asked Questions

Troubleshooting

Resources